Courses

Feel free to look through all the courses we offer, all of which are available on any device, anytime and accredited by City & Guilds and CPD. If you need any support or information regarding the courses why not send our little monsters a message.

ALL COURSES

Diversity and Inclusion Essentials for Employees
Diversity and Inclusion Essentials for Employees
Every employer has a legal duty for their team to ensure reasonable actions are taken to ensure bullying and harassment doesn't occur. Everyone can be answerable and liable for misdemeanours if they breach the Equality Act.
Effective Problem Solving
Effective Problem Solving
Problems and challenges are central to the work that most of us perform each day, whether it's solving problems for your customers or your business. Good problem solving skills can make a huge difference to your success.
Effective Complaints Management
Effective Complaints Management
Customers and clients are increasingly aware of their consumer rights, leading to an increase in complaints about bad service or products. Be better prepared to manage these situations more effectively.
Effective Questioning
Effective Questioning
As one of the most common methods of checking understanding, effective questioning techniques are an integral part of the learning cycle, ensuring that learning continues to meet the team members needs.
Effective Decision Making
Effective Decision Making
Whilst we make thousands of decisions every day which don't require too much thought, more complicated problems often need a more thorough approach to arrive at the right decision.
Diversity and Inclusion Essentials for Managers
Diversity and Inclusion Essentials for Managers
Every employer has a legal duty for their team so It's important that businesses and their managers treat everyone as individuals, as a universal approach won't always lead to equal opportunities for everyone.
Effective Target Setting
Effective Target Setting
Done right, goal and target setting can be a beneficial process in helping to focus attention in the right direction and increase motivation, ultimately making objectives easier to achieve.
Effective Feedback
Effective Feedback
Giving feedback that helps to increase performance and flag areas for development in others is an acquired skill that takes practice (and feedback!) to develop properly.
Anti-Bribery Essentials
Anti-Bribery Essentials
It's essential that you and your business have adequate procedures in place to prevent bribery, this will reduce the likelihood of your team falling foul of the law by improving knowledge.