Personal Development

Effective Complaints Management
Effective Complaints Management
Customers and clients are increasingly aware of their consumer rights, leading to an increase in complaints about bad service or products. Be better prepared to manage these situations more effectively.
Effective Decision Making
Effective Decision Making
Whilst we make thousands of decisions every day which don't require too much thought, more complicated problems often need a more thorough approach to arrive at the right decision.
Effective Feedback
Effective Feedback
Giving feedback that helps to increase performance and flag areas for development in others is an acquired skill that takes practice (and feedback!) to develop properly.
Effective Leadership
Effective Leadership
Getting the right leaders in place in a business is essential for the long term performance and is often responsible for a compelling impact on the bottom line, helping to drive productivity, growth and team engagement.
Effective Learning
Effective Learning
To support effective development, it's essential that managers, coaches and mentors implement the relevant stages of the learning cycle to ensure that learning needs are met and maintained.
Effective Problem Solving
Effective Problem Solving
Problems and challenges are central to the work that most of us perform each day, whether it's solving problems for your customers or your business. Good problem solving skills can make a huge difference to your success.
Effective Questioning
Effective Questioning
As one of the most common methods of checking understanding, effective questioning techniques are an integral part of the learning cycle, ensuring that learning continues to meet the team members needs.
Effective Target Setting
Effective Target Setting
Done right, goal and target setting can be a beneficial process in helping to focus attention in the right direction and increase motivation, ultimately making objectives easier to achieve.