Effective Complaints Management

Effective Complaints Management

Price: £30.00 + VAT
Quantity:

The course is designed to take 55 minutes, but is structured so you can learn at your own pace and learning style and you can complete and revisit the course as many times as you like. The course will cover the following areas:

  • Identify a complaint
  • Describe effective techniques to deal with complaints
  • Identify and explore potential consequences of mishandled complaints
  • Identify the techniques and behaviours for managing conflict effectively
  • Describe the process of identifying the root cause of a complaint and explain how to log this

Upon completion of the course you will receive a downloadable certificate populated with the relevant details on. You will also receive a digital badge that you can download or store In your connected backpack.

WHY MINDBOOST?

  • Pay once, access forever
  • Instant Access, anytime, any place, any device
  • Speedy completion
  • Instant Digital Certificate and badge
  • Latest content
  • City & Guilds Commended

Consumers are becoming increasingly aware of their consumer rights, leading to an increase in complaints about bad service or products. And if the complaint isn't resolved to the customer's satisfaction, then you can be sure that they'll be sharing their experiences with friends, colleagues and online.

Whilst many businesses still don't credit them with the importance they deserve, when processed properly complaints can offer your business amazing insights into key pain points in your customer service, offering the opportunity to quickly rectify issues as well as generating ideas for product development.

"After completing Food Hygiene Training for years, it’s great to find a company that offers great training that I can complete on my mobile. It Literally took me 30 minutes to get my certificate."

View Course Overview

Price: £30.00 + VAT
Quantity: